在商业外包前考虑的五件事（二）

1）信息与隐私安全
Privacy and Security of Information
在外包服务时，您可能需要与外包服务提供商分享数据、个人信息或商业秘密。
You may need to share data and personal or confidential information with the service provider when outsourcing services.
例如，在提供IT服务时，IT服务提供商可能需要访问您的数据、个人和商业秘密。
For example, when providing IT services, IT service providers will likely need access to your data, personal and confidential information.
您需要注意外包服务提供商：
You want to ensure that service providers:
在处理数据时应尽到谨慎处理的义务；
use due care and skill when handling data;
安全存储数据；
securely store data; and
未经您明示许可，不得转移您的数据信息。
do not transfer your data without your express permission.
外包服务提供商可能需要您公司经营过程中所掌握的消费者或员工的个人信息。
The service provider may also require access to personal information your business owns which may be from your customers or your employees.
您需要考虑是否您的公司和外包服务提供商有违隐私法的有关规定。
You should consider whether your business and your service provider are required to comply with privacy laws.
如果您有遵守隐私法的义务，而您的服务提供商无需承担此义务，建议要求您的服务提供商以负责任的方式处理任何个人信息，并遵守隐私法。
Even if you have a legal obligation to comply with privacy laws and your service provider does not, it is best to require your service provider to handle any personal information in a responsible manner and comply with privacy laws.
如果您的公司需要遵守隐私法，你将需要向隐私专员告知资料泄露的情况，并通知任何可能受到影响的客户。
If your business needs to comply with privacy laws, you will also need to report eligible data breaches to the Privacy Commissioner and notify any of your customers who may have been affected.
如果你的外包服务提供商意识到数据泄露，他们应该通知你，这样你就可以做出相应的回应。
It is crucial that milestones and guarantees for performance are clear and accurate, because without objective criteria it can be difficult to manage the outsourcing relationship. The performance guarantees of service providers are usually set out as defined criteria in the form of:
如果您正在外包IT服务，这是非常重要的。
This is very important if you are outsourcing IT services.
因为帮助您及时回应并控制违法行为是外包服务提供商的义务。
as the service provider should assist you with a prompt response and contain the breach.
如果您的外包服务提供商违反了隐私法，您应该追究他们的责任。
You may also want to find out who caused the breach and you should hold your service provider responsible if it was them.
2)交易限制
Restraint of Trade
如果您正在外包其他客户的服务，您应该确保您的服务提供商不会终止与您的协议，并直接向您的客户提供相同或类似的服务。
If you are outsourcing client services, you should ensure that your service provider cannot terminate the agreement they have with you and provide the same or similar services directly to your clients.
为了防止这种情况发生，你应该在你与服务提供商的协议中加入交易限制条款。
A restraint of trade clause protects your business interests by preventing your service provider from working directly with your clients for the duration of your arrangement with them and for a certain period of time following your arrangement.
3）争端解决
Dispute Resolution
为了减少纠纷发生的风险，是与外包服务供应商订立正式协议，详述外包服务的安排。
The best way to reduce the risk of a dispute arising is to outline your outsourcing arrangement with the service provider in a formal agreement.
制定外包服务提供商出现问题时要遵循的流程和步骤有助于:
Setting out the process and steps to follow in the event that something goes wrong with the service provider helps with:
快速解决争端；
addressing the issue quickly;
防止争端升级；
preventing it from escalating; and
避免商业损失。
avoiding any significant business losses.
你可以通过明确你的正式协议中所包含的争端解决条款来实现以上三点。
You can do this by ensuring the formal agreement you have in place includes a clause outlining the process to resolve a dispute.
例如，争端解决条款可要求在争端出现时，双方应先以书面形式通知对方，并给予对方陈述申辩的机会。
For example, a dispute resolution clause may require parties to first notify each other of any disputes in writing and give the other party a chance to respond.
下一步可以邀请双方的授权代表会面，并尽最大可能寻求解决问题的方案。
The next step may be for authorised representatives from both parties to meet and seek to resolve the matter in good faith.
如果没有达成合意，你可以将此事提交调解或仲裁。
If that does not work, you may agree to refer the matter to mediation or arbitration.
向具有管辖权的法院起诉可作为最后的手段。
As a last resort, you could escalate the matter to the appropriate court.