前言
本文系中国国内执业律师基于涉外法律服务经验所进行分析及建议，不能作为在美国或其他境外法律体系下处理事件的任何正式评价、建议或意见。
本文不包括对于卖家经历现状的综合性分析，仅按照可收集到的客观资料做出整理汇总并提供建议思路。
本文中所引用之网页内容及文字内容，其权属归于原作者，本文仅用于辅助解释说明之材料
本文属笔者原创，谢绝部分内容转载，
全文转载请联系首发平台。
本文全长约5500字，阅读需约30分钟
在系列第一篇文章中（点击查阅《瀛尊观点|为什么亚马逊可以送礼品卡，我就不能送》），笔者已对于美国亚马逊官网（https://www.amazon.com，下称“官网”）在撰文时已公开的基础规则进行了梳理分析，并得出初步结论是仅赠送礼品卡但未索取好评的行为，并不会构成对于平台规则的违反，因此官网目前并未出现双重标准的行为，但如果中国卖家确需要通过司法程序进行维权的，那么需要注意的要点和可能面临的障碍又有哪些，希望本系列第二篇对于官网“Amazon Services Business Solutions Agreement”（“亚马逊服务商业解决方案协议”，下称“卖家协议”） 之分析及对应的争议解决机构的现行规定之重点提示，能够对存在“是否可以通过提起司法程序进行维权？”之疑惑的中国卖家起到一定帮助作用。
01 卖家协议的现行版本情况
打开官网卖家中心，点击帮助，并找到显示现有卖家协议，卖家协议修订，现有计划政策（即平台规则，下称“规则”），规则修订的汇总页面
网站链接：
https://sellercentral.amazon.com/gp/help/external/help-page.html?itemID=521&language=en_US&ref=efph_521_bred_201824360）
在网页右边将语言切换为中文，网页显示卖家协议不提供中文版本
网站链接：
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=1791&language=zh_CN&ref=efph_1791_relt_521
同时，在点击右侧相关文章时，显示“卖家协议变更”也不提供中文版本
网站链接：
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=47071&language=zh_CN&ref=efph_47071_relt_1791
但前述的多语种安排并不是针对使用中文的中国卖家，该卖家协议及卖家协议变更仅提供了英文版本，其他几个语种（日语、韩语、法语等）均未提供对应版本，结合笔者处理涉外法律事务之经验，其目的应是为了准确适用协议中约定的各项权利义务关系，避免产生歧义之风险，最大化实现平台自身风险控制。
打开卖家协议链接，符合笔者的预判，英文协议版本中首段即注明：
该协议以英文版本为准，但值得注意的是，该协议提供了中文版本供参考，也就是说虽然没有对应的中文网页版内容，但是在该英文版本协议中内嵌了可供参考的中文版本
原文件链接地址：
https://m.media-amazon.com/images/G/01/rainier/help/legal/NA_BSA_Chinese_11072020.pdf
02 卖家协议应重点关注的维权相关条款
赔偿责任上限设置
8. 责任范围。
对于支付、追回或赔偿您或您的关联方做出的与本协议相关的任何投资所产生的成本，或者任何因本 协议造成的或与之相关的任何利益、收入、业务或数据损失或其惩罚性或间接性损失，亚马逊对您或 任何其他人均不承担责任(无论是以合同、保证、侵权行为(包括疏忽、商品责任或其他理论)或其 他形式)，即使已经告知亚马逊可能存在此类成本或损失也是如此。此外，我们因本协议、拟进行的 交易或与之相关的累积责任，在任何时候，都不得超过您在前六个月内向亚马逊支付的与造成索赔的特定服务相关的总费用金额。
8. Limitation of Liability.
We WILL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), OR OTHERWISE) TO YOU OR ANY OTHER PERSON FOR COST OF COVER, RECOVERY, OR RECOUPMENT OF ANY INVESTMENT MADE BY YOU OR YOUR AFFILIATES IN CONNECTION WITH THIS AGREEMENT, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, OR DATA OR PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, EVEN IF AMAZON HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE COSTS OR DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED WILL NOT EXCEED AT ANY TIME THE TOTAL AMOUNTS DURING THE PRIOR SIX MONTH PERIOD PAID BY YOU TO AMAZON IN CONNECTION WITH THE PARTICULAR SERVICE GIVING RISE TO THE CLAIM.
法律管辖及司法救济方式
18. 其他事项。
本协议受管辖法律约束，不考虑有关法律选择的条例或《国际货物销售合同公约》。如果所选国家/地区为美国、加拿大或墨西哥，亚马逊和您均同意，与亚马逊或其关联方之间的因本协议或您使用服务而发生的任何争议或索赔，将通过本段所述的具有约束力的仲裁而不是在法庭上解决，但以下情况除外:(i) 如果您的索赔符合条件，您可以向作为管辖法院的小额索赔法院提出索赔要求;并且 (ii) 您或我们可以向管辖法院提起诉讼，服从管辖法院的管辖，并放弃我们各自对任何其他司法管辖区的权利，以禁止侵犯或以其他方式滥用知识产权。仲裁时没有法官或陪审团，法院可在有限范围内审查仲裁裁决。但是，仲裁员可以在个体的基础上作出与法院相同的损害赔偿和救济仲裁(包括禁令和宣示救济或法定损害赔偿)，且必须像法院一样遵守本协议的条款规定。在启动仲裁程序之前，您必须发送请求仲裁的信函，并向我们的注册机构陈述您的索赔要求，地址为 CSC Services of Nevada, Inc., 112 N Curry Street, Carson City, NV 89703。仲裁将由美国仲裁协会 (AAA) 根据其商业规章制度开展。应根据 AAA 的规章支付所有诉讼、管理和仲裁费用。除非仲裁员认定索赔是轻率的索赔，我们将为总额不超过 10,000 美元的索赔支付以上费用。AAA 规章制度的快速程序仅适用于仅寻求金额不超过 50,000 美元的金钱救济的案件，在这种情况下，听证会将安排在仲裁员任命后的 90 天内进行。同样，除非仲裁员认定索赔是轻率的索赔，亚马逊不会在仲裁期间向您收取律师费用及成本。您可以选择采用电话方式、通过书面文件进行仲裁或在双方约定的地点亲自参加仲裁。亚马逊和您都同意，任何争议解决程序仅在个人的基础上开展，不会在集体、合并或代表诉讼中进行。如果因任何原因导致索赔在法院而非仲裁场所进行，亚马逊和您都会放弃要求陪审团审判的权利。
18. Miscellaneous.
The Governing Laws will govern this Agreement, without reference to rules governing choice of laws or the Convention on Contracts for the International Sale of Goods. If the Elected Country is the United States, Canada, or Mexico, Amazon and you both consent that any dispute with Amazon or its Affiliates or claim relating in any way to this Agreement or your use of the Services will be resolved by binding arbitration as described in this paragraph, rather than in court, except that (i) you may assert claims in a small claims court that is a Governing Court if your claims qualify and (ii) you or we may bring suit in the Governing Courts, submitting to the jurisdiction of the Governing Courts and waiving our respective rights to any other jurisdiction, to enjoin infringement or other misuse of intellectual property rights. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. Before you may begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, CSC Services of Nevada, Inc., 112 N Curry Street, Carson City, NV 89703. The arbitration will be conducted by the American Arbitration Association (AAA) under its commercial rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. The expedited procedures of the AAA’s rules will apply only in cases seeking exclusively monetary relief under $50,000, and in such cases the hearing will be scheduled to take place within 90 days of the arbitrator’s appointment. Likewise, Amazon will not seek attorneys' fees and costs from you in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location. Amazon and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Amazon and you each waive any right to a jury trial.
定义
本协议中使用的用语定义如下:
“管辖法院”是指以下任一适用法院:
● 华盛顿州金郡的州或联邦法院(如果所选国家/地区是加拿大、墨西哥或美国)， “管辖法律”是指以下任一适用法律:
● 美国华盛顿州的法律以及《联邦仲裁法》和其他适用的联邦法律(如果所选国家/地区是加拿大、 墨西哥或美国)
Definitions
"Governing Courts" means the applicable one of the following:
● the state or Federal court in King County, Washington (if the Elected Country is Canada, Mexico, or the United States),
"Governing Laws" means the applicable one of the following:
● the laws of the State of Washington, United States together with the Federal Arbitration Act and other applicable federal law (if the Elected Country is Canada, Mexico, or the United States)
综上，可以得出以下，在卖家协议的约定框架下：
1. 在美国亚马逊平台开展业务的卖家，需要遵守卖家协议及平台政策，如需通过法律途径就卖家协议等进行维权的，需要通过向美国仲裁协会 (AAA)提起仲裁的方式来进行；
2. 适用法律为美国华盛顿州的法律，仲裁方式适用电话方式、通过书面文件进行仲裁或在双方约定的地点亲自参加仲裁。
3. 即便亚马逊败诉，其承担仲裁的卖家仲裁费用及相关维权支出上限为 10,000 美元，其承担的实际赔偿责任上限为卖家在提起仲裁前六个月内向亚马逊支付的与造成索赔的特定服务相关的总费用金额。
03 AAA仲裁规则重点条款提示
那么，如果接受卖家协议约定，中国卖家在美国仲裁协会（American Arbitration Association，“AAA”）进行仲裁管辖的框架下进行提起仲裁维权，在该协会下现行的规则下，需要注意的有哪些要点呢？
根据AAA官网公布的《商事仲裁及调解程序》（英文版，2013年11月1日修订并生效实施，网址详见：https://adr.org/sites/default/files/CommercialRules_Web-Final.pdf）
笔者结合对于英文条款的解读及本次事宜中与中国卖家关联性较强的具体条款之翻译，鉴于如确进入仲裁阶段，则实体审理及程序等均有赖于当地美国律师结合自身经验提供的有效法律建议，因此笔者不对于该等规则在实际使用中可能发挥的效力做出任何法律评价，仅提供参考提示如下：
AAA商事仲裁规则中可能增加
发起仲裁一方仲裁成本的条款中英文对比：
1、P8—Administrative Fees（“第8页，Administrative Fees部分”，下同）
The AAA charges a filing fee based on the amount of the claim or counterclaim. This fee information, which is included with these rules, allows the parties to exercise control over their administrative fees.
中文参考：AAA会根据请求或反请求的标的额收取仲裁费用。在AAA规则下，这些仲裁费用允许当事人自行约定。
2、P10—R1(a)
The parties shall be deemed to have made these rules a part of their arbitration agreement whenever they have provided for arbitration by the American Arbitration Association (hereinafter AAA) under its Commercial Arbitration Rules or for arbitration by the AAA of a domestic commercial dispute without specifying particular rules.
中文参考：当事人只要规定由美国仲裁协会（以下简称AAA）根据其商事仲裁规则进行仲裁，或由AAA对国内商事争议进行仲裁，但未指定具体规则，则应视为已将这些规则作为其仲裁协议的一部分。
3、P11—R4(c)
It is the responsibility of the filing party to ensure that any conditions precedent to the filing of a case are met prior to filing for an arbitration, as well as any time requirements associated with the filing. Any dispute regarding whether a condition precedent has been met may be raised to the arbitrator for determination.
中文参考：申请人有责任确保在申请仲裁之前满足申请案件的全部先决条件，以及在任何时候与申请有关的要求。有关先决条件是否得到满足的任何争议，可向仲裁员提出，由其裁定。
4、P12—R4(g)
The filing party shall simultaneously provide a copy of the Demand and any supporting documents to the opposing party.
中文参考：提出申请的一方应同时向对方当事人提供一份要求和任何支持性文件的副本。（送达应当由申请人负责）。
5、P13—R7(a)
The arbitrator shall have the power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim.
中文参考：仲裁员有权对管辖权作出裁决，包括对仲裁协议的存在、范围或有效性或对任何请求或反请求的可仲裁性提出异议。
6、P13—R7(b)
The arbitrator shall have the power to determine the existence or validity of a contract of which an arbitration clause forms a part.
中文参考：仲裁员有权确定仲裁条款在合同中的效力。此类仲裁条款应被视为独立于合同其他条款的约定。
7、P14、P15—R-11. Fixing of Locale
The parties may mutually agree on the locale where the arbitration is to be held. Any disputes regarding the locale that are to be decided by the AAA must be submitted to the AAA and all other parties within 14 calendar days from the date of the AAA’s initiation of the case or the date established by the AAA. Disputes regarding locale shall be determined in the following manner:
(a) When the parties’ arbitration agreement is silent with respect to locale, and if the parties disagree as to the locale, the AAA may initially determine the place of COMMERCIAL RULES Rules Amended and Effective October 1, 2013. 15 arbitration, subject to the power of the arbitrator after appointment, to make a final determination on the locale.
(b) When the parties’ arbitration agreement requires a specific locale, absent the parties’ agreement to change it, or a determination by the arbitrator upon appointment that applicable law requires a different locale, the locale shall be that specified in the arbitration agreement.
(c) If the reference to a locale in the arbitration agreement is ambiguous, and the parties are unable to agree to a specific locale, the AAA shall determine the locale, subject to the power of the arbitrator to finally determine the locale.
中文参考：当事人可共同商定仲裁的地点。
任何由AAA决定的关于地点的争议，必须在AAA启动案件之日起14日内或AAA确定的日期内提交给美国仲裁协会和所有其他各方。关于地点的争议应按以下方式决定。
(a) 当事人的仲裁协议对地点没有规定时，如果当事人对地点有异议，AAA可以初步确定仲裁地点。
(b) 当事人的仲裁协议要求特定地点时，如果当事人没有同意改变，或仲裁员经指定后确定适用法律要求不同的地点，则应以仲裁协议中规定的地点为准。
(c) 如果仲裁协议中对地点的提及不明确，且各方当事人无法就具体地点达成一致，则AAA应确定地点，但仲裁员有权最终确定地点。
8、P16—R13(a)
If the agreement of the parties names an arbitrator or specifies a method of appointing an arbitrator, that designation or method shall be followed.
中文参考：如果当事人的协议中指定了仲裁员或规定了指定仲裁员的方法，则应遵循该指定或方法。
9、P22—R29
Any party wishing an interpreter shall make all arrangements directly with the interpreter and shall assume the costs of the service.
中文参考：任何希望获得翻译服务的一方应直接与翻译人员作出安排，并承担服务费用。
10、P24—R37(a)
The arbitrator may take whatever interim measures he or she deems necessary, including injunctive relief and measures for the protection or conservation of property and disposition of perishable goods.
中文参考：仲裁员可以采取其认为必要的任何临时措施，包括禁令救济和保护或保存财产以及处置易腐烂货物的措施。
11、P28—R47(b)
In addition to a final award, the arbitrator may make other decisions, including interim, interlocutory, or partial rulings, orders, and awards. In any interim, interlocutory, or partial award, the arbitrator may assess and apportion the fees, expenses, and compensation related to such award as the arbitrator determines is appropriate.
中文参考：除最终裁决外，仲裁员可作出其他决定，包括临时、中段或部分裁决、命令和裁定。在任何临时、中段或部分裁决中，仲裁员可按其认为适当的方式评估和分摊与该裁决有关的费用、开支和赔偿。
12、P28—R47(c)
In the final award, the arbitrator shall assess the fees, expenses, and compensation provided in AAA. The arbitrator may apportion such fees, expenses, and compensation among the parties in such amounts as the arbitrator determines is appropriate.
中文参考：在最终裁决中，仲裁员根据评估AAA规则中的费用、开支和赔偿。仲裁员可按其认为适当的数额在各方之间分摊这些费用、开支和赔偿。
13、P28—R48(a)
If the parties settle their dispute during the arbitration and if the parties so request, the arbitrator may set forth the terms of the settlement in a “consent award.” A consent award must include an allocation of arbitration costs, including administrative fees and expenses as well as arbitrator fees and expenses.
中文参考：如果当事人在仲裁过程中解决了他们的争议，并且如果当事人提出要求，仲裁员可以在 "和解裁决 "中阐明和解的条件。和解裁决必须包括仲裁费用的分配，包括中菜申请费用和开支以及仲裁员费用和开支。
14、P29—R53
As a not-for-profit organization, the AAA shall prescribe administrative fees to compensate it for the cost of providing administrative services. The fees in effect when the fee or charge is incurred shall be applicable. The filing fee shall be advanced by the party or parties making a claim or counterclaim, subject to final apportionment by the arbitrator in the award.
中文参考：作为一个非营利性组织，AAA应规定仲裁费用，以补偿其提供仲裁服务的成本。发生费用或收费时，应适用有效的费用。申请费应由提出索赔或反索赔的一方或多方预付，但须由仲裁员在裁决中进行最终分摊。
以上内容，供各位读者查阅参考。本系列第三篇文章将从互联网虚假评价被严打的趋势发展等角度切入，希望能够给予中国卖家后续在风险防控上一些未雨绸缪的建议，尽请期待。
本文系中国国内执业律师基于涉外法律服务经验所进行分析及建议，不能作为在美国或其他境外法律体系下处理事件的任何正式评价、建议或意见。
本文不包括对于卖家经历现状的综合性分析，仅按照可收集到的客观资料做出整理汇总并提供建议思路。
本文中所引用之网页内容及文字内容，其权属归于原作者，本文仅用于辅助解释说明之材料
本文属笔者原创，谢绝部分内容转载，
全文转载请联系首发平台。
本文全长约5500字，阅读需约30分钟
在系列第一篇文章中（点击查阅《瀛尊观点|为什么亚马逊可以送礼品卡，我就不能送》），笔者已对于美国亚马逊官网（https://www.amazon.com，下称“官网”）在撰文时已公开的基础规则进行了梳理分析，并得出初步结论是仅赠送礼品卡但未索取好评的行为，并不会构成对于平台规则的违反，因此官网目前并未出现双重标准的行为，但如果中国卖家确需要通过司法程序进行维权的，那么需要注意的要点和可能面临的障碍又有哪些，希望本系列第二篇对于官网“Amazon Services Business Solutions Agreement”（“亚马逊服务商业解决方案协议”，下称“卖家协议”） 之分析及对应的争议解决机构的现行规定之重点提示，能够对存在“是否可以通过提起司法程序进行维权？”之疑惑的中国卖家起到一定帮助作用。
01 卖家协议的现行版本情况
打开官网卖家中心，点击帮助，并找到显示现有卖家协议，卖家协议修订，现有计划政策（即平台规则，下称“规则”），规则修订的汇总页面
网站链接：
https://sellercentral.amazon.com/gp/help/external/help-page.html?itemID=521&language=en_US&ref=efph_521_bred_201824360）
在网页右边将语言切换为中文，网页显示卖家协议不提供中文版本
网站链接：
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=1791&language=zh_CN&ref=efph_1791_relt_521
同时，在点击右侧相关文章时，显示“卖家协议变更”也不提供中文版本
网站链接：
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=47071&language=zh_CN&ref=efph_47071_relt_1791
但前述的多语种安排并不是针对使用中文的中国卖家，该卖家协议及卖家协议变更仅提供了英文版本，其他几个语种（日语、韩语、法语等）均未提供对应版本，结合笔者处理涉外法律事务之经验，其目的应是为了准确适用协议中约定的各项权利义务关系，避免产生歧义之风险，最大化实现平台自身风险控制。
打开卖家协议链接，符合笔者的预判，英文协议版本中首段即注明：
该协议以英文版本为准，但值得注意的是，该协议提供了中文版本供参考，也就是说虽然没有对应的中文网页版内容，但是在该英文版本协议中内嵌了可供参考的中文版本
原文件链接地址：
https://m.media-amazon.com/images/G/01/rainier/help/legal/NA_BSA_Chinese_11072020.pdf
02 卖家协议应重点关注的维权相关条款
赔偿责任上限设置
8. 责任范围。
对于支付、追回或赔偿您或您的关联方做出的与本协议相关的任何投资所产生的成本，或者任何因本 协议造成的或与之相关的任何利益、收入、业务或数据损失或其惩罚性或间接性损失，亚马逊对您或 任何其他人均不承担责任(无论是以合同、保证、侵权行为(包括疏忽、商品责任或其他理论)或其 他形式)，即使已经告知亚马逊可能存在此类成本或损失也是如此。此外，我们因本协议、拟进行的 交易或与之相关的累积责任，在任何时候，都不得超过您在前六个月内向亚马逊支付的与造成索赔的特定服务相关的总费用金额。
8. Limitation of Liability.
We WILL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), OR OTHERWISE) TO YOU OR ANY OTHER PERSON FOR COST OF COVER, RECOVERY, OR RECOUPMENT OF ANY INVESTMENT MADE BY YOU OR YOUR AFFILIATES IN CONNECTION WITH THIS AGREEMENT, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, OR DATA OR PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT, EVEN IF AMAZON HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE COSTS OR DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED WILL NOT EXCEED AT ANY TIME THE TOTAL AMOUNTS DURING THE PRIOR SIX MONTH PERIOD PAID BY YOU TO AMAZON IN CONNECTION WITH THE PARTICULAR SERVICE GIVING RISE TO THE CLAIM.
法律管辖及司法救济方式
18. 其他事项。
本协议受管辖法律约束，不考虑有关法律选择的条例或《国际货物销售合同公约》。如果所选国家/地区为美国、加拿大或墨西哥，亚马逊和您均同意，与亚马逊或其关联方之间的因本协议或您使用服务而发生的任何争议或索赔，将通过本段所述的具有约束力的仲裁而不是在法庭上解决，但以下情况除外:(i) 如果您的索赔符合条件，您可以向作为管辖法院的小额索赔法院提出索赔要求;并且 (ii) 您或我们可以向管辖法院提起诉讼，服从管辖法院的管辖，并放弃我们各自对任何其他司法管辖区的权利，以禁止侵犯或以其他方式滥用知识产权。仲裁时没有法官或陪审团，法院可在有限范围内审查仲裁裁决。但是，仲裁员可以在个体的基础上作出与法院相同的损害赔偿和救济仲裁(包括禁令和宣示救济或法定损害赔偿)，且必须像法院一样遵守本协议的条款规定。在启动仲裁程序之前，您必须发送请求仲裁的信函，并向我们的注册机构陈述您的索赔要求，地址为 CSC Services of Nevada, Inc., 112 N Curry Street, Carson City, NV 89703。仲裁将由美国仲裁协会 (AAA) 根据其商业规章制度开展。应根据 AAA 的规章支付所有诉讼、管理和仲裁费用。除非仲裁员认定索赔是轻率的索赔，我们将为总额不超过 10,000 美元的索赔支付以上费用。AAA 规章制度的快速程序仅适用于仅寻求金额不超过 50,000 美元的金钱救济的案件，在这种情况下，听证会将安排在仲裁员任命后的 90 天内进行。同样，除非仲裁员认定索赔是轻率的索赔，亚马逊不会在仲裁期间向您收取律师费用及成本。您可以选择采用电话方式、通过书面文件进行仲裁或在双方约定的地点亲自参加仲裁。亚马逊和您都同意，任何争议解决程序仅在个人的基础上开展，不会在集体、合并或代表诉讼中进行。如果因任何原因导致索赔在法院而非仲裁场所进行，亚马逊和您都会放弃要求陪审团审判的权利。
18. Miscellaneous.
The Governing Laws will govern this Agreement, without reference to rules governing choice of laws or the Convention on Contracts for the International Sale of Goods. If the Elected Country is the United States, Canada, or Mexico, Amazon and you both consent that any dispute with Amazon or its Affiliates or claim relating in any way to this Agreement or your use of the Services will be resolved by binding arbitration as described in this paragraph, rather than in court, except that (i) you may assert claims in a small claims court that is a Governing Court if your claims qualify and (ii) you or we may bring suit in the Governing Courts, submitting to the jurisdiction of the Governing Courts and waiving our respective rights to any other jurisdiction, to enjoin infringement or other misuse of intellectual property rights. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would. Before you may begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, CSC Services of Nevada, Inc., 112 N Curry Street, Carson City, NV 89703. The arbitration will be conducted by the American Arbitration Association (AAA) under its commercial rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. The expedited procedures of the AAA’s rules will apply only in cases seeking exclusively monetary relief under $50,000, and in such cases the hearing will be scheduled to take place within 90 days of the arbitrator’s appointment. Likewise, Amazon will not seek attorneys' fees and costs from you in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location. Amazon and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Amazon and you each waive any right to a jury trial.
定义
本协议中使用的用语定义如下:
“管辖法院”是指以下任一适用法院:
● 华盛顿州金郡的州或联邦法院(如果所选国家/地区是加拿大、墨西哥或美国)， “管辖法律”是指以下任一适用法律:
● 美国华盛顿州的法律以及《联邦仲裁法》和其他适用的联邦法律(如果所选国家/地区是加拿大、 墨西哥或美国)
Definitions
"Governing Courts" means the applicable one of the following:
● the state or Federal court in King County, Washington (if the Elected Country is Canada, Mexico, or the United States),
"Governing Laws" means the applicable one of the following:
● the laws of the State of Washington, United States together with the Federal Arbitration Act and other applicable federal law (if the Elected Country is Canada, Mexico, or the United States)
综上，可以得出以下，在卖家协议的约定框架下：
1. 在美国亚马逊平台开展业务的卖家，需要遵守卖家协议及平台政策，如需通过法律途径就卖家协议等进行维权的，需要通过向美国仲裁协会 (AAA)提起仲裁的方式来进行；
2. 适用法律为美国华盛顿州的法律，仲裁方式适用电话方式、通过书面文件进行仲裁或在双方约定的地点亲自参加仲裁。
3. 即便亚马逊败诉，其承担仲裁的卖家仲裁费用及相关维权支出上限为 10,000 美元，其承担的实际赔偿责任上限为卖家在提起仲裁前六个月内向亚马逊支付的与造成索赔的特定服务相关的总费用金额。
03 AAA仲裁规则重点条款提示
那么，如果接受卖家协议约定，中国卖家在美国仲裁协会（American Arbitration Association，“AAA”）进行仲裁管辖的框架下进行提起仲裁维权，在该协会下现行的规则下，需要注意的有哪些要点呢？
根据AAA官网公布的《商事仲裁及调解程序》（英文版，2013年11月1日修订并生效实施，网址详见：https://adr.org/sites/default/files/CommercialRules_Web-Final.pdf）
笔者结合对于英文条款的解读及本次事宜中与中国卖家关联性较强的具体条款之翻译，鉴于如确进入仲裁阶段，则实体审理及程序等均有赖于当地美国律师结合自身经验提供的有效法律建议，因此笔者不对于该等规则在实际使用中可能发挥的效力做出任何法律评价，仅提供参考提示如下：
AAA商事仲裁规则中可能增加
发起仲裁一方仲裁成本的条款中英文对比：
1、P8—Administrative Fees（“第8页，Administrative Fees部分”，下同）
The AAA charges a filing fee based on the amount of the claim or counterclaim. This fee information, which is included with these rules, allows the parties to exercise control over their administrative fees.
中文参考：AAA会根据请求或反请求的标的额收取仲裁费用。在AAA规则下，这些仲裁费用允许当事人自行约定。
2、P10—R1(a)
The parties shall be deemed to have made these rules a part of their arbitration agreement whenever they have provided for arbitration by the American Arbitration Association (hereinafter AAA) under its Commercial Arbitration Rules or for arbitration by the AAA of a domestic commercial dispute without specifying particular rules.
中文参考：当事人只要规定由美国仲裁协会（以下简称AAA）根据其商事仲裁规则进行仲裁，或由AAA对国内商事争议进行仲裁，但未指定具体规则，则应视为已将这些规则作为其仲裁协议的一部分。
3、P11—R4(c)
It is the responsibility of the filing party to ensure that any conditions precedent to the filing of a case are met prior to filing for an arbitration, as well as any time requirements associated with the filing. Any dispute regarding whether a condition precedent has been met may be raised to the arbitrator for determination.
中文参考：申请人有责任确保在申请仲裁之前满足申请案件的全部先决条件，以及在任何时候与申请有关的要求。有关先决条件是否得到满足的任何争议，可向仲裁员提出，由其裁定。
4、P12—R4(g)
The filing party shall simultaneously provide a copy of the Demand and any supporting documents to the opposing party.
中文参考：提出申请的一方应同时向对方当事人提供一份要求和任何支持性文件的副本。（送达应当由申请人负责）。
5、P13—R7(a)
The arbitrator shall have the power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim.
中文参考：仲裁员有权对管辖权作出裁决，包括对仲裁协议的存在、范围或有效性或对任何请求或反请求的可仲裁性提出异议。
6、P13—R7(b)
The arbitrator shall have the power to determine the existence or validity of a contract of which an arbitration clause forms a part.
中文参考：仲裁员有权确定仲裁条款在合同中的效力。此类仲裁条款应被视为独立于合同其他条款的约定。
7、P14、P15—R-11. Fixing of Locale
The parties may mutually agree on the locale where the arbitration is to be held. Any disputes regarding the locale that are to be decided by the AAA must be submitted to the AAA and all other parties within 14 calendar days from the date of the AAA’s initiation of the case or the date established by the AAA. Disputes regarding locale shall be determined in the following manner:
(a) When the parties’ arbitration agreement is silent with respect to locale, and if the parties disagree as to the locale, the AAA may initially determine the place of COMMERCIAL RULES Rules Amended and Effective October 1, 2013. 15 arbitration, subject to the power of the arbitrator after appointment, to make a final determination on the locale.
(b) When the parties’ arbitration agreement requires a specific locale, absent the parties’ agreement to change it, or a determination by the arbitrator upon appointment that applicable law requires a different locale, the locale shall be that specified in the arbitration agreement.
(c) If the reference to a locale in the arbitration agreement is ambiguous, and the parties are unable to agree to a specific locale, the AAA shall determine the locale, subject to the power of the arbitrator to finally determine the locale.
中文参考：当事人可共同商定仲裁的地点。
任何由AAA决定的关于地点的争议，必须在AAA启动案件之日起14日内或AAA确定的日期内提交给美国仲裁协会和所有其他各方。关于地点的争议应按以下方式决定。
(a) 当事人的仲裁协议对地点没有规定时，如果当事人对地点有异议，AAA可以初步确定仲裁地点。
(b) 当事人的仲裁协议要求特定地点时，如果当事人没有同意改变，或仲裁员经指定后确定适用法律要求不同的地点，则应以仲裁协议中规定的地点为准。
(c) 如果仲裁协议中对地点的提及不明确，且各方当事人无法就具体地点达成一致，则AAA应确定地点，但仲裁员有权最终确定地点。
8、P16—R13(a)
If the agreement of the parties names an arbitrator or specifies a method of appointing an arbitrator, that designation or method shall be followed.
中文参考：如果当事人的协议中指定了仲裁员或规定了指定仲裁员的方法，则应遵循该指定或方法。
9、P22—R29
Any party wishing an interpreter shall make all arrangements directly with the interpreter and shall assume the costs of the service.
中文参考：任何希望获得翻译服务的一方应直接与翻译人员作出安排，并承担服务费用。
10、P24—R37(a)
The arbitrator may take whatever interim measures he or she deems necessary, including injunctive relief and measures for the protection or conservation of property and disposition of perishable goods.
中文参考：仲裁员可以采取其认为必要的任何临时措施，包括禁令救济和保护或保存财产以及处置易腐烂货物的措施。
11、P28—R47(b)
In addition to a final award, the arbitrator may make other decisions, including interim, interlocutory, or partial rulings, orders, and awards. In any interim, interlocutory, or partial award, the arbitrator may assess and apportion the fees, expenses, and compensation related to such award as the arbitrator determines is appropriate.
中文参考：除最终裁决外，仲裁员可作出其他决定，包括临时、中段或部分裁决、命令和裁定。在任何临时、中段或部分裁决中，仲裁员可按其认为适当的方式评估和分摊与该裁决有关的费用、开支和赔偿。
12、P28—R47(c)
In the final award, the arbitrator shall assess the fees, expenses, and compensation provided in AAA. The arbitrator may apportion such fees, expenses, and compensation among the parties in such amounts as the arbitrator determines is appropriate.
中文参考：在最终裁决中，仲裁员根据评估AAA规则中的费用、开支和赔偿。仲裁员可按其认为适当的数额在各方之间分摊这些费用、开支和赔偿。
13、P28—R48(a)
If the parties settle their dispute during the arbitration and if the parties so request, the arbitrator may set forth the terms of the settlement in a “consent award.” A consent award must include an allocation of arbitration costs, including administrative fees and expenses as well as arbitrator fees and expenses.
中文参考：如果当事人在仲裁过程中解决了他们的争议，并且如果当事人提出要求，仲裁员可以在 "和解裁决 "中阐明和解的条件。和解裁决必须包括仲裁费用的分配，包括中菜申请费用和开支以及仲裁员费用和开支。
14、P29—R53
As a not-for-profit organization, the AAA shall prescribe administrative fees to compensate it for the cost of providing administrative services. The fees in effect when the fee or charge is incurred shall be applicable. The filing fee shall be advanced by the party or parties making a claim or counterclaim, subject to final apportionment by the arbitrator in the award.
中文参考：作为一个非营利性组织，AAA应规定仲裁费用，以补偿其提供仲裁服务的成本。发生费用或收费时，应适用有效的费用。申请费应由提出索赔或反索赔的一方或多方预付，但须由仲裁员在裁决中进行最终分摊。
以上内容，供各位读者查阅参考。本系列第三篇文章将从互联网虚假评价被严打的趋势发展等角度切入，希望能够给予中国卖家后续在风险防控上一些未雨绸缪的建议，尽请期待。